E-Savings

Online Cash ISA - Your Questions Answered

Interest and Taxation

How is interest calculated?

Interest is calculated from the third working day from and including the day we receive a cheque (if this is a working day). Interest is then accrued until, but not including, the day of withdrawal, on a daily basis. This is either credited to your account balance, paid to another suitable Skipton account, or, sent via the BACS (Banks Automated Clearing System) to your bank or building society on the date specified in your product terms and conditions.

How will you tell me of interest rate changes?

Interest rate changes will be advertised in two or more daily newspapers, currently The Daily Telegraph and The Express and will be displayed within our branch offices. We will also send you a message saying the rate has changed and to check our website where the changes will also be displayed.

Withdrawing money

What withdrawal facilities are available?

Subject to the terms and conditions of the type of account you hold you can:

  • Make a one off payment to another Bank or Building Society.
  • Make regular payments to another Bank or Building Society.
  • Transfer funds to another Skipton Building Society account.

For full details see the account terms and conditions.

How do I make a withdrawal from my online account?

Follow the log in procedure to display your Summary of Accounts page. From here select the appropriate account, select the Withdraw Money option and your account details will then be displayed.

Depositing money

By what means can I pay money into my account?

Unless otherwise stated in your account terms and conditions, you can pay money in by cash, cheque, BACS or Telegraphic Transfer (CHAPS).

Can I transfer money from another Skipton Building Society account into my online account?

If your account type is ‘Internet Enabled’ you will be able to transfer money from it. However, you will not be able to transfer money from an account which requires a passbook or certificate. In this instance you will need to process the transfer in the usual way for that account via your local branch or by posting your passbook to Principal Office.

How do I pay a cheque into my account?

How long will it take for a cheque payment to clear?

It usually takes seven working days for a cheque6to clear from the day of receipt. The system automatically prohibits withdrawal of uncleared funds. Please refer to the terms and conditions of your account for more details.

How do I make a ‘regular payment’ into my account?

You can arrange for a regular sum to be paid into your account from your own bank account.

Please supply your product providers with the following information:
Barclays Bank, SKIPTON BUILDING SOCIETY account 70798924 sort code 20-78-42 quoting your savings account number.

How long will it take for any deposit to be processed and credited to my account?

Any transaction completed after 4 pm Monday – Friday will be processed on the next banking day. All transactions input on Saturday and Sunday will be processed on the next banking day. For full clearance times please see the terms and conditions of your account.

I arranged for a payment to my account but it did not happened – Why?

You need to contact the source of the payment to see why the payment has not occurred.

What are the bank details to pay into my Online Cash ISA?

Sort Code 20 – 78 – 42
Account Number 70798924
Reference Number Your Investment Account Number

You will be responsible for any fee your bank or building society may charge for this service.

Statements and balances

How do I find the balance on my account?

Follow the log in procedure to access your Summary of Accounts page. The balance will be displayed for each of your accounts.

How far back can I view transactions on my account?

You can view transactions for the previous 12 months by accessing your Summary of Accounts page.

What if I want a printed statement showing transactions for a full year?

You can get a printable transaction statement at any time. Follow the log in procedure to access your Summary of Accounts page, choose the account that you wish to view and click on View my Statement. This displays the last three transactions for that account. If you wish to see more, click on the appropriate date (up to 12 months) using the drop down box and then click on Show Me. You can print the page if required.

Change of details

How do I let you know my change of address?

Follow the log in procedure to access your Summary of Accounts page, choose the Change My Personal Details button and you will be given the option to Change address.

I have changed my name – What do I need to do?

Follow the log in procedure to access your Summary of Accounts page, choose the Change My Personal Details button and you will be given the option to change your name. You will be requested to print the Change of Name form and send it into our Principal Office with any required evidence.

How can I update my telephone number?

Follow the log in procedure to access your Summary of Accounts page, choose the Change My Personal Details button and you will be given the option to Change telephone number.

I wish to change my email address – How do I do this?

Follow the log in procedure to access your Summary of Accounts page, choose the Change My Personal Details button and you will be given the option to Change email address.

How do I register the death of a sole account holder?

Notification must be done by post to the Principal Office. Access to the internet channel will be withdrawn whilst the registration procedures are completed to prevent money leaving the account following notification of death.

Internet & High Interest Savings Accounts UK

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Call us
0845 603 4735
Monday to Thursday: 9am - 8pm, Friday: 9am - 5:30pm, Saturday: 9am - 12pm

 

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Skipton Building Society is a member of the Building Societies Association and Financial Ombudsman Service.
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