Financial Adviser Service Awards 2015

Residential 5 Year Fixed


  • Available up to 60% LTV.
  • Fixed until 30/09/2020.
  • Remortgage business only.
  • Free standard legals and valuation for remortgages.

Residential 2 Year Fixed


  • Available up to 90% LTV.
  • Fixed until 30/09/2017.
  • Purchase business only.

Service Standards - Tuesday 21 July 2015

Current service levels
Decisions in Principles
Being actioned within 2 hours
All Underwrites (With minimum submission received)
Within 3/4 working days
Up to and including Friday 17th July.
Up to and including Friday 17th July.
June Offer TAT (Working Days)
16.72 Working Days
Callbacks actioned within
Approx 10 Seconds
Telephone Calls Answered
Jul 15

Residential New Build Changes

Following feedback, we’re pleased to announce that we’ve made an important change to product selection criteria for new build cases. Read more

Jun 15

Changes to residential fixed rates

On Wednesday 1 July at 9am, we will be making changes to our residential fixed rates product range. Read more